Refund & Return
Last Updated: October 2, 2026
Thank you for purchasing from The Wedding Planner.
Because our products are digital products that can be delivered and accessed electronically, we have a limited refund and return policy.
1. Digital Products
All products sold through The Wedding Planner are digital products.
No physical product is shipped.
Once your purchase has been completed and the digital product has been delivered, downloaded, or accessed, the product cannot be physically returned.
2. Refund Policy
All digital product sales are generally final and non-refundable once the product has been delivered, downloaded, or accessed, except where required by applicable law or where we determine that a refund is appropriate.
Please review the product description and included features carefully before completing your purchase.
3. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us at info@theweddingplanner.online.
We will review duplicate purchases on a case-by-case basis.
4. Download or Access Problems
If you have paid for a product but cannot access or download it, please contact us at:
Please include your order information and the email address used to place the order.
We will make reasonable efforts to help you access the product you purchased.
5. Defective or Incorrect Product
If the digital product you receive is materially different from the product described on our website, or if there is a technical issue that prevents the product from functioning as reasonably described, please contact us.
We may, at our discretion, provide:
- A corrected or replacement file;
- Updated access to the purchased product; or
- A refund where appropriate.
6. Refund Exceptions
Nothing in this Refund & Return Policy is intended to limit any refund, cancellation, chargeback, or other consumer rights that cannot legally be waived or restricted under applicable law.
7. Refund Processing
If we approve a refund, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
8. Contact Us
For questions about refunds, product access, or technical issues, please contact:
The Wedding Planner
Email: info@theweddingplanner.online
Website: https://theweddingplanner.online/